Privacy policy

Store Policies – TWOSAK

1. Contact Information

2. Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days.

Delivery Time (UK)

  • Estimated delivery time: 3–4 business days after dispatch.

Shipping Rates

  • Shipping costs (if any) are calculated at checkout. Free shipping may apply during promotions.

Tracking

  • All orders are shipped with tracking information provided once the order is dispatched.

3. Return & Refund Policy

Return Window

  • Items can be returned within 30 days of delivery.

Conditions

  • Items must be unused, in their original packaging, and in resaleable condition.

  • Final sale items are not eligible for return or refund.

Return Shipping

  • Free return shipping is provided for UK orders.

  • We will supply a prepaid return label upon request.

Restocking Fee

  • No restocking fees apply.

Refunds

  • Refunds are issued to the original payment method within 5–7 business days after we receive and inspect your return.

Exchanges

  • Please return the item and place a new order for the desired product.

How to Start a Return
Contact us via email or through our Contact Us page with your order number and return request.

4. Cancellation Policy

  • Orders can be cancelled within 1 hour of purchase by contacting our customer service.

  • After processing, cancellations are not guaranteed but may be requested.

5. Privacy Policy

We respect your privacy and are committed to protecting your personal data. We only collect essential information needed to process your order and do not share your information with third parties, except where necessary to fulfil your order.

For more details, please refer to our full Privacy Policy (link to your privacy policy page).

6. Terms of Service

By using our website and placing an order, you agree to our terms of service. These include your responsibilities as a buyer, our liability limits, and terms of product use.

Let me know if you'd like these policies formatted into separate Shopify pages, or if you need a GDPR-compliant privacy policy and cookie notice written.